Costs

Does the client have to bear the costs of the con­cil­i­a­tion pro­ceed­ings?

Pur­suant to the FSV the pro­ceed­ings be­fore the Con­cil­i­a­tion Board are free of charge for the client and are paid for by the fi­nan­cial ser­vice provider con­cerned pur­suant to Art. 20 FSV.

In the case of pro­ceed­ings be­fore the Con­cil­i­a­tion Board pur­suant to the Al­ter­na­tive Dis­pute Res­o­lu­tion Act, the client shall pay a con­tri­bu­tion of CHF 50.00 to­wards the costs. The pro­ceed­ings are oth­er­wise free of charge for the client.